Frequently Asked Questions
Everything you need to know about shopping with Bon.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Bon ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.